For years, I was a reliable seller on Cardmarket, certainly one of Europe’s most outstanding platforms for investing cards. I preserved a great standing — about four hundred constructive evaluations, zero disputes, and steady, Skilled support. But one unjustified dispute, dealt with by Cardmarket employees associates Silvia Parravano and Christian Tobehn, transformed every little thing. in the following paragraphs, I will share my individual practical experience, demonstrate the structural flaws in Cardmarket's dispute procedure, and problem a stark warning to other sellers.
A cleanse history created about yrs
A confirmed Seller With 100% beneficial Feedback
Before the incident, I had been precisely the sort of vendor every Market values. I stated buying and selling cards correctly, explained ailments transparently, and shipped promptly. I under no circumstances gained one grievance — only praise.
The Importance of have confidence in on Cardmarket
standing is anything for sellers on Cardmarket. a person error — even one that isn’t your fault — can hurt several years of effort. That’s what makes my story so alarming for Other individuals operating within the System.
The Dispute That Shattered My Standing
customer requested the Wrong Card, Then Blamed Me
The trouble began every time a purchaser purchased a card stated exactly by name, established, and situation. on receiving it, they falsely claimed I'd despatched the “Mistaken version” — Regardless of apparent listing evidence displaying I hadn’t.
evidence disregarded by guidance
I submitted screenshots with the listing, card Model, and affliction to show my accuracy. But Cardmarket aid, exclusively Silvia Parravano, ignored the specifics. in place of examining the listing or requesting clarification, she instantly sided with the client.
Silvia Parravano’s Mishandling on the Dispute
No good Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or request any counterevidence from the buyer. She simply blocked my account. No hearing. No second opinion. No appeal.
No Warning, No Communication
What designed this even worse was the suddenness in the action. I was locked from my account overnight. My appeals — requesting a review or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised finish authority with no accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the identical Pattern
In stick to-ups, my situation was also noticed by Christian Tobehn, An additional member of Cardmarket's help staff. regrettably, as an alternative to reviewing the facts objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and a everlasting ban.
A sample of Seller Disregard
Are Honest Sellers currently being Silenced?
soon after this working experience, I started studying online community forums and Neighborhood threads. I speedily discovered I wasn’t alone. Dozens of very long-time sellers noted equivalent encounters — quite a few involving Silvia Parravano.
a typical topic? prospective buyers always win, regardless if Mistaken — and sellers are remaining voiceless.
How This Hurts the whole Marketplace
although platforms should safeguard consumers, disregarding proof from trustworthy sellers causes a broken ecosystem. When rely on is 1-sided, negative actors make the most, understanding they’ll be shielded by biased aid agents.
the trouble: No Oversight, No attraction
Lack of Transparency in Cardmarket’s process
probably the most alarming concern is definitely the absence of the appeals method. Once team like Silvia or Christian make a decision, it’s last. There’s no second evaluation, no accountability, and no way to restore usage of your account — Irrespective of how robust your evidence is.
hazard of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Fake assert — or eliminate my account totally. That’s not dispute resolution — that’s blackmail beneath the guise Silvia Parravano of customer support.
monetary and psychological outcomes
organization reduction Overnight
I invested a long time in building my seller profile. everything exertion was wiped out promptly, in conjunction with probable long run income. My seller dashboard, purchase heritage, and loyal customer foundation — all absent.
Emotional Toll on a reliable vendor
This wasn’t just a company strike. it absolutely was demoralizing. to generally be dealt with like a fraud following decades of integrity was emotionally devastating. I followed just about every rule, and continue to bought punished.
What Cardmarket will have to Do to get back believe in
System Reforms Are Urgently necessary
If Cardmarket wishes to keep high quality sellers and forestall future abuse, it should:
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✅ Introduce a clear charm system for blocked accounts
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✅ involve disputes to generally be reviewed by a minimum of two independent help brokers
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✅ prepare staff members like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who post obvious, factual proof
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✅ Establish accountability metrics for employees decisions
Without these adjustments, honest sellers will go on to generally be collateral harm inside of a procedure that blindly favors buyers.
Final views: Be Wary, keep Documented
if you are presently providing on Cardmarket, don’t suppose your best document will protect you. you might be usually a single customer grievance — even a Fake one — away from being silenced.
safeguard you by:
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having screenshots of each listing
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Archiving communication with potential buyers
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Backing up your account facts regularly
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making ready for disputes — even if you do almost nothing Erroneous
summary:
My practical experience with Silvia Parravano and Christian Tobehn need to serve as a serious warning to any individual using Cardmarket. I thought inside the platform. I played by The foundations. And that i however got eliminated with out lead to.
If Cardmarket proceeds to disregard vendor rights, extra trustworthy suppliers will walk away. And when that happens, the platform received’t just reduce sellers — it’ll get rid of its reliability.
Has some thing equivalent took place for you? Share your practical experience and assist elevate consciousness. Sellers ought to have greater.